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Privacy Policy

Last updated: October 2026.

1. Who we are and what this policy covers

Perfect Excel Studies Pvt Ltd (“we”, “us”) is an overseas education consultancy at 3/14 Housing Board Chowke, Sri Ganganagar, Rajasthan. For the personal data described below we are the “Data Fiduciary” under the Digital Personal Data Protection Act, 2023 (the “DPDP Act”). This policy explains what we collect, why, who sees it, how long we keep it, and the rights you have. It applies to this website, to the student, agent and team accounts, and to everything you tell us in person, by phone, WhatsApp or email.

2. What we collect

  • Contact details: name, phone or WhatsApp number, email, city, and (for students under 18) the details of a parent or guardian.
  • Education and profile: marks, test scores, courses and countries of interest, work history, budget and the questions you ask.
  • Documents you give us: passport and visa copies, certificates, bank or sponsor statements, photographs and similar papers needed for an application. We ask only for what an institution or embassy requires.
  • Records of our work with you: appointments, call and message notes, application progress, invoices and payments, signed agreements and the technical record of a signature (time, device and network address).
  • Job applicants: CV and employment and education details.
  • Technical data: IP address, browser and device type and pages visited, kept in server logs for security.

We do not ask for your Aadhaar number for admissions work, and we do not store card or net-banking details. Online payments are handled by the payment provider on its own secure page.

3. Why we use it, and on what basis

We use your data only for these purposes: to answer your enquiry; to advise you; to prepare and submit applications and visa files; to book and remind you of appointments; to invoice you and record payments; to keep our legal, tax and accounting records; to keep our systems secure and prevent fraud; and, if you agreed, to send you updates and offers. The basis is your consent, given when you submit a form, tick a box, sign an agreement or hand us documents, and the uses the DPDP Act allows without consent, such as meeting a legal obligation or responding to a request you made to us.

4. Consent and how to withdraw it

We ask for consent in plain language and for a specific purpose. You may withdraw it at any time by writing to hello@perfectexcel.co.in. Withdrawal does not affect what we did before, and if you withdraw consent that is needed for a service, we may no longer be able to continue that service. Withdrawing marketing consent never affects your application.

5. Children

If the student is under 18, we process their data only with the verifiable consent of a parent or lawful guardian, who must be present at, or sign, the counselling and the agreement. We do not track or monitor children’s behaviour and we do not target them with advertising.

6. Who we share it with

We do not sell your data. We share it only with: the universities, colleges, schools, embassies, visa application centres and other bodies you ask us to apply to; service providers who work for us under contract (website hosting, email, messaging, e-signature, payment and backup services) and who may use the data only for our instructions; our professional advisers; and government, courts or regulators when the law requires. If you contact us on WhatsApp or Facebook Messenger, those services have their own privacy terms.

7. Transfers outside India

Applications go to institutions and authorities abroad, so your data must travel there. We send it only for the purpose you asked for, and we do not transfer it to any country or territory that the Central Government has restricted for this purpose. Some of our service providers keep their servers outside India; we choose providers who protect data with appropriate safeguards.

8. How we protect it

We follow reasonable security practices under Section 43A of the Information Technology Act, 2000 and its 2011 rules, and the safeguards the DPDP Act requires. Identity documents and secret numbers are encrypted; access is limited by role and recorded; staff and student accounts can use two-step sign-in; the site and backups are protected and tested. No system is perfectly safe, so we also ask you to keep your password private. If a personal data breach affects you, we will tell you and the Data Protection Board of India as the law requires.

9. How long we keep it

We keep your data while we are working with you and for as long afterwards as the law requires (for example, accounting and tax records are kept for the period set by the Companies Act, 2013 and the GST law). A student record that has had no activity for several years and has no money owing is reviewed and erased or anonymised. Job applications are kept for up to 12 months. When we no longer need data for the purpose it was collected, we erase it unless the law says we must keep it.

10. Your rights

As a data principal you have the right to: ask for a summary of the personal data we hold about you and who we shared it with; ask us to correct, complete or update it; ask us to erase it (subject to what the law requires us to keep); have your grievance heard and answered; and nominate another person to exercise these rights for you if you die or cannot act for yourself. Write to hello@perfectexcel.co.in. We will confirm your identity, reply as soon as we can, and in any case within the time the law allows.

11. Grievance officer

If you have a complaint about how we handle your data, contact the Director, Perfect Excel Studies Pvt Ltd, 3/14 Housing Board Chowke, Sri Ganganagar, Rajasthan, email hello@perfectexcel.co.in, phone as shown on our Contact page. We acknowledge a complaint within two working days and aim to resolve it within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India once you have first used this process.

12. Messages and marketing

We send you service messages (appointment, document and visa-file updates, invoices) because you asked for our service. We send promotional messages, newsletters or event invitations by email, SMS or WhatsApp only if you agreed, and every such message tells you how to stop. Our calls and messages follow the telecom rules on commercial communication.

13. Cookies and similar tools

This site uses only the cookies it needs to work, such as keeping you signed in to your account. It does not use advertising cookies. If we later add analytics or advertising tools, we will say so here and ask for your consent first.

14. Changes to this policy

We may update this policy when our work or the law changes. We will change the date at the top and, for a material change, tell you by email or in your account.

15. Contact

Perfect Excel Studies Pvt Ltd, 3/14 Housing Board Chowke, Sri Ganganagar, Rajasthan. Email: hello@perfectexcel.co.in.